Welcome to the support policy for CodeKine MixPanel product. We are committed to providing our customers with the best possible support. This document outlines the scope of support, response times, and how to get in touch with our support team.

Our support covers:

Our support does not cover:

We provide support exclusively through our platform, codekine.com. Users need a valid License for our  “Script MixPanel” Support requests through other media like social media or direct email cannot be handled.

Our support team operates during regular working days. Response times may take up to 24-72 hours, depending on our availability, and may take longer in special cases. We also take days off for holidays.

We aim to respond to support queries within 24-72 hours. Response times may vary based on the complexity of the issue and the volume of support requests.

• Bug Fixes: If you encounter a bug within our Script MixPanel, please report it, and we will work on providing a fix in a timely manner.
• MixPanel Updates: We periodically release updates to improve functionality, security, and compatibility.

Before reaching out for support, we recommend reviewing our comprehensive documentation and FAQs:

• Installation Guide: Step-by-step instructions for installing the Script MixPanel.
• Getting Started: Tips and tutorials to help you get started.
• Help Documentation: In-depth articles covering various aspects of the Script MixPanel.
• Video Tutorials: Watch our video tutorials for visual guidance.

Before contacting support, please:

• Update Everything: Ensure your Script MixPanel are updated to the latest versions.
• Consult Documentation: Check our help documentation for a solution.

If you are still facing an issue and need support, please follow these steps:

• Login: Ensure you are logged in to your CodeKine account on codekine.com with an active service support for the concerned website.
• Detailed Information: Send us as much detailed information as possible about the issue, including links to the concerned website and pages, along with screenshots and video recordings if possible to help us better understand the issue.
• Single Request: Open only one support request at a time with a single question to help us focus on the resolution.
• Provide Details: Temporary login information may be required to check your website and determine the issue. Any shared information will only be accessible to you and our support team, and no other person will have access to it. You can revoke or change the login credentials once the issue is resolved.

Our support does not cover customizations. For custom code modifications, design changes, or feature additions, you may engage our team under a custom order to process your specific requirements.

Our support is intended to be used without abuse. Users should be respectful to our support team and use formal language without any uncivilized behavior. All communication should be in English. Failing to comply with the support policy and our terms of use may lead to suspending your license to use our products.

We offer support exclusively in English. Please send your requests in clear, well-structured English so our team can understand the issue quickly and provide the most accurate assistance.

This Support Policy is part of our terms of use and is aligned with the correct usage of the license.

We reserve the right to change this support policy at our own discretion without any prior notice.